Please note we will be out of the office from Thursday August 22nd to Monday September 9th, 2019 for Burning Man. If you need support on Playa we plan to bring spare parts and extra tents.
Located in Boulder, CO USA
We guarantee every product we make against manufacturer defects. Should you have a warranty issue, return the item to us and we will repair it or replace it at our discretion.
Normal wear and tear, accidents, modifications, failure to properly guy out and stake out the tent, alterations, negligence, the natural breakdown of colors and materials over extended time and use, and use for a purpose other than for which it was designed are not covered under our Warranty. When possible we may offer to repair items not covered under the warranty for a reasonable fee. You will have a chance to approve repair costs before we perform the repair.
Please contact us for a return authorization number before sending in your tent. Please make sure your tent is clean before sending it in – dirty items that require cleaning will be charged a reasonable cleaning fee. Please use a shipping service with a tracking number when sending in your tent – we do not accept responsibility for items that we don’t receive and sign for.